Return Policy:

Personalised Items — Made just for you
Because every cushion, mug, frame and canvas is printed with your photo, name or text, we can’t accept returns or offer refunds if you simply change your mind, ordered the wrong size, or don’t like how the photo looks when printed. This is allowed under UK Consumer Contracts Regulations for custom-made goods.

Please check your spelling, photo quality and preview carefully before you pay — once we start printing, we can’t stop it.

Faulty, Damaged or Wrong Item
If your order arrives damaged, faulty, or we printed the wrong design, we’ll fix it fast and free. Email support@prints2cut.com within 48 hours of delivery with:

– Your order number
– A clear photo of the fault/damage (keep the packaging)

We’ll reprint and ship a replacement within 2 working days at no cost. You don’t need to return the faulty item unless we ask for it.

Cancellations
You can cancel for a full refund if we haven’t started printing yet — usually within 2 hours of ordering on weekdays (before 2pm). After production starts, cancellation isn’t possible because the item is already custom-made.

Non-Personalised Items
If you buy a blank/non-custom product from us (like a plain frame), you have 14 days from delivery to return it unused and in original packaging for a full refund. You pay return postage unless the item is faulty.

How Refunds are Paid
Approved refunds go back to your original payment method within 3–5 working days.

Need help? Contact us before returning anything — we reply within 12 hours Mon–Fri.